Tenmoku Pottery can ship to almost any address in the world.

Please also note that each shipment of these items requires an adult signature upon delivery. If there is no one present to collect the parcel, it will be sent to the nearest post office to await your collection. The courier will leave a message informing you the branch and its address.

We trust no other courier other than the best. We ship all our products via UPS, DHL or FedEx depending on the countries. (Malaysia, Singapore, Brunei via City Link ) After your order has been sent, you will receive via email, the tracking number where you can track the exact whereabouts of your order.

Assuming that we have the item in stock, you will receive your order within 14 days.

If the particular item is not in stock, there may be a delay of 14 days in which case, we will contact you immediately to inform you.

Click on the zones below for information on the associated rates and shipping times. For Malaysia, Singapore and Brunei click here

Tenmoku Pottery shipping policy depends on the weight of your order according to the shipping fees of your country.

What is the shipping fee of my total order according to my country? To calculate your total shipping cost, refer to the shipping table above for your respective zone.

Below is an example of the shipping costs of a country.

Example 1

If you are ordering from U.S.A and have ordered 3 items (2 items weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 2 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $268.87 (from the table above, click on Singapore in Zone 5).

Example 2

If you are ordering from Hong Kong and have ordered 2 items (1 item weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 1.5 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $180.81 (from the table above, click on Hong Kong in Zone 2).

For Malaysia, Singapore and Brunei, click on the zones below for information on the associated rates and shipping times.

Example 1

If you are ordering from Singapore and have ordered 3 items (2 items weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 2 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $81.90 (from the table above, click on Singapore in Zone 3).

Example 2

If you are ordering from Malaysia (Sabah) and have ordered 3 items (2 items weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 2 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $50.40 (from the table above, click on Malaysia (Sabah) in Zone 2).

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Tenmoku Pottery, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Guarantee

We want you to be absolutely satisfied with your purchases from us. Tenmoku Pottery has a 100% customer satisfaction guarantee. Within 30 days of receipt of your shipment, you may return the product for a refund. This is our absolute commitment to satisfying your every need!

Return Policy

Please note that we can process returns and refunds only for items purchased from Tenmoku Pottery and items are in good sellable conditions. We cannot exchange items unless they are defective or damaged. Please include your packing slip with the items you are returning, wrap the package securely, and ship it back to the correct address. Items that are returned more than 30 days after delivery will not be entertained.

If your order came already broken, this is a sign damage during transit. For a refund or exchange of your order, please take note to include all pieces of the broken fragments in your return parcel as proof of defect. Thank you.

For additional information on returns and refunds, please refer to our privacy policy.

We will notify you via e-mail of your refund once we have received and processed the returned items. You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return.

* Excludes all shipping and handling fee. Items must be sent back to us (shipping borne by you) for a refund or exchange on your items. We only refund shipping costs only if the return is a result of our error.