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Shipping Information

Tenmoku Pottery can ship to almost any address in the world.

Please also note that each shipment of these items requires an adult signature upon delivery. If there is no one present to collect the parcel, it will be sent to the nearest post office to await your collection. The courier will leave a message informing you the branch and its address.

When Will My Order Arrive?

We trust no other courier other than the best. We ship all our products via UPS, DHL or FedEx depending on the countries. (Malaysia, Singapore, Brunei via City Link ) After your order has been sent, you will receive via email, the tracking number where you can track the exact whereabouts of your order.

Assuming that we have the item in stock, you will receive your order within 14 days.

If the particular item is not in stock, there may be a delay of 14 days in which case, we will contact you immediately to inform you.

Shipping and Handling Costs

Click on the zones below for information on the associated rates and shipping times. For Malaysia, Singapore and Brunei click here

Zone 1
Zone 2
Hong Kong
Macau
Philippines
South Korea
Taiwan
Thailand
Vietnam
Zone 3
Australia
China
Indonesia
New Zealand
Zone 4
Zone 5
Canada
Puerto Rico
U.S.A.
Zone 6
Austria
Bangladesh
Belgium
Cambodia
Cayman Islands
Chile
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
India
Ireland
Israel
Italy
Liechtenstein
Luxembourg
Mexico
Monaco
Netherlands (Holland)
Norway
Poland
Portugal
San Marino
Spain
Sri Lanka
Sweden
Switzerland
United Kingdom
Zone 7
Albania
Andorra
Anguilla
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Bahrain
Barbados
Belarus
Belize
Bermuda
Bhutan
Bolivia
Brazil
British Virgin Islands
Bulgaria
Colombia
Cook Islands
Costa Rica
Croatia
Cyprus
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Fiji Islands
French Guiana
Georgia
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guyana
Haiti
Honduras
Iraq
Jamaica
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lithuania
Macedonia
Malta
Martinique
Moldova
Montserrat
Nepal
Netherlands Antilles
New Caledonia
Nicaragua
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Qatar
Romania
Russian Fedaration
Saudi Arabia
Slovenia
St. Kitts and Nevis
St. Lucia
Saint Vicent and the Grenadines
Suriname
Syrian Arab Repulic
Turkey
U.S. Virgin Islands
Ukraine
United Arab Emirates
Uruguay
Uzbekistan
Vanuatu
Venezuela
Yemen
Zone 8
Algeria
American Samoa
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde Islands
Chad
Congo
Djibouti
Eritrea
Ethiopia
French Polynesia
Gabon
Gambia
Ghana
Gibraltar
Guinea
Iceland
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mali
Marshall Islands
Mauritania
Mauritius
Micronesia
Mongolia
Morocco
Mozambique
Myanmar
Namibia
Niger
Nigeria
Palau
Reunion
Rwanda
Senegal
Seychelles
South Africa
Swaziland
Tanzania
Togo
Tunisia
Uganda
Wallis and Futuna
Zambia
Zimbabwe
Zone 9
Antigua and Barbuda
Central African Republic
Equatorial Guinea
Guinea-Bissau
Iran
Japan
Libyan Arab Jamahiriya
Sierra Leone
Slovakia
Somalia
Sudan
Trinidad and Tobago
Turkmenistan
Turks and Caicos Islands
Yugoslavia
Laos
Maldives
UAE
Bosnia
 

Tenmoku Pottery shipping policy depends on the weight of your order according to the shipping fees of your country.

What is the shipping fee of my total order according to my country? To calculate your total shipping cost, refer to the shipping table above for your respective zone.

Below is an example of the shipping costs of a country.

Example 1

If you are ordering from U.S.A and have ordered 3 items (2 items weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 2 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $268.87 (from the table above, click on Singapore in Zone 5).

Example 2

If you are ordering from Hong Kong and have ordered 2 items (1 item weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 1.5 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $180.81 (from the table above, click on Hong Kong in Zone 2).


For Malaysia, Singapore and Brunei, click on the zones below for information on the associated rates and shipping times.

Zone 1
Malaysia
Zone 2
Malaysia (Sabah)
Malaysia (Sarawak)
Zone 3
Brunei
Singapore

Example 1

If you are ordering from Singapore and have ordered 3 items (2 items weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 2 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $81.90 (from the table above, click on Singapore in Zone 3).

Example 2

If you are ordering from Malaysia (Sabah) and have ordered 3 items (2 items weighing 0.5 kg and 1 item weighing 1 kg), the accumulated weight of your order would be 2 kg + 2 kg of packaging weight = 4 kg weight.

Therefore, the total shipping fee of your order would be RM $50.40 (from the table above, click on Malaysia (Sabah) in Zone 2).

Customs and Import Duties Information

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Tenmoku Pottery, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns and Refunds

Guarantee

We want you to be absolutely satisfied with your purchases from us. Tenmoku Pottery has a 100% customer satisfaction guarantee. Within 30 days of receipt of your shipment, you may return the product for a refund. This is our absolute commitment to satisfying your every need!

Return Policy

Please note that we can process returns and refunds only for items purchased from Tenmoku Pottery and items are in good sellable conditions. We cannot exchange items unless they are defective or damaged. Please include your packing slip with the items you are returning, wrap the package securely, and ship it back to the correct address. Items that are returned more than 30 days after delivery will not be entertained.

If your order came already broken, this is a sign damage during transit. For a refund or exchange of your order, please take note to include all pieces of the broken fragments in your return parcel as proof of defect. Thank you.

For additional information on returns and refunds, please refer to our privacy policy.

We will notify you via e-mail of your refund once we have received and processed the returned items. You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return.

* Excludes all shipping and handling fee. Items must be sent back to us (shipping borne by you) for a refund or exchange on your items. We only refund shipping costs only if the return is a result of our error.

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